The claims process depends on when you purchased your policy. Please follow the instructions that apply to your policy purchase date.
On or after 8 August 2026 | We recommend making your claim online through your Customer Zone. Once you access your policy, select “Make a Claim” and follow the instructions. If you have difficulty using the online claims form, contact Insure&Escape via live chat or on 0208 159 3485, Monday to Friday, 9am–5pm. If you have already submitted a claim and need to contact the claims team, call 0208 649 6508. |
14 June 2023 – 31 December 2025 | Claims are handled by Davies Claims Service. You can make a claim online or contact Davies by email at [email protected], by telephone on +44 (0)344 856 2469, Monday to Friday, 9am–5pm, or by post to Davies Building, PO Box 1392, Preston, PR2 0XE. |
For all claims: Please submit your claim as soon as possible and provide as much detail and supporting documentation as possible. Keep copies of anything you send. Please also refer to your Policy Wording for any additional information or documents that may be required.
Important: Make sure you follow the claims process that applies to the purchase date of your policy, as different claims services apply to different policy periods.
