If you are unhappy with the service you have received, the correct complaints process depends on what your complaint is about and, for claims-related complaints, when you purchased your policy.
Complaint about Sales, Customer Support or Service
If your complaint relates to Sales, Customer Support or any matter other than the handling of a claim, please contact the Insure&Escape Complaints Team:
Telephone: 0203 137 7338
Email: [email protected]
Opening hours: Monday to Friday, 9am–5pm, excluding UK bank holidays
Complaint about a Claim
If your complaint relates to the handling or outcome of a claim, please use the complaints process that applies to your policy purchase date:
Claims-related complaints
On or after 8 August 2026 | AIG UK Warranty — Telephone: +44 (0)330 094 5255 · Email: [email protected] · Online: AIG Your Feedback · Post: AIG UK Warranty, PO Box 3465, Croydon, CR90 9AG |
14 June 2023 – 31 December 2025 | Davies Group — Telephone: +44 (0)344 856 2469 · Email: [email protected] · Post: Davies Building, PO Box 1392, Preston, PR2 0XE |
When making a complaint, please provide your name, policy number and, where applicable, your claim number, together with any relevant correspondence or supporting information.
If you are not satisfied with the final response to your complaint, you may be able to refer the matter to the Financial Ombudsman Service for independent review.
If you are unsure whether your complaint relates to Sales/Customer Support or the Claims Team, please contact the Insure&Escape Complaints Team on 0203 137 7338 or [email protected]